In addition, if you qualify as a consumer, you can initiate an arbitration at the Financial Arbitration Board operated by the MNB. You can contact them in writing, by post or by email (registered address: 1054 Budapest, Szabadság tér 9., mailing address: 1525 Budapest, Pf. 172, phone: 36 (80) 203 776, e-mail address: firstname.lastname@example.org) details available on its website (https://www.mnb.hu/en/hungarian-financial-arbitration-board).
Pursuant to Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumers (Regulation), the European Commission has set up an online dispute resolution platform to provide consumers and Out-of-court settlement of disputes arising from online service contracts between service providers established in the Union. The scope of the Decree extends directly to the investment service provider domiciled in Hungary, including our Company, if a financial consumer dispute arises in connection with the online service contract concluded between it and the consumer. According to the Regulation, the consumer can initiate an out-of-court settlement of a dispute online through an online dispute resolution platform at a jointly chosen dispute resolution forum. In Hungary, the Financial Arbitration Board is entitled to settle financial consumer disputes. Website of the online dispute resolution platform: http://ec.europa.eu/odr. Further information is available on the website of the online dispute resolution platform: https://webgate.ec.europa.eu/odr/userguide.
The main principles of the Company's complaint handling activities, clear, accurate and up-to-date information on the complaint handling process are set out in the Complaints Management Policy.
For more details on the complaint management see Rules on Complaints Handling.